Peran Kepuasan Memediasi Antara CSR Internal dan Eksternal terhadap Kinerja Karyawan Di Masa Pandemi Covid-19

AUTHOR

Melinsani Manalu
Gancar Premananto

DESCRIPTION

This study was conducted to know the effect of internal CSR and external CSR on employee satisfaction and performance during the Covid-19 pandemic. This research was performed using a quantitative approach by collecting questionnaire data. Respondents in this study amounted to 74 employees with the Relationship Manager level in a banking company. The analysis was carried out using the Partial Least Square (PLS) technique. This research shows that the company’s internal CSR and external CSR influence employee satisfaction and performance during the Covid-19 pandemic.

PUBLISHED

Nov 2021

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